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FREQUENTLY ASKED QUESTIONS
EU
1. How can I pay ?
You can pay by credit card or PayPal.
2. Shipping :
We ship by DHL and UPS from our main warehouse in Germany.

After payment orders take 7 -18 days to reach you, we work with multiple warehouses so the time depends on the location of the goods.

If you have any questions send us an email, we're happy to help: info@switchbladeonline.com




3. Can I exchange my item if it doesn
If we send you a wrong sized item we will take full responsibility and send you a replacement or refund you.

If you ordered a wrong size you can send the items back to us, but you will need to pay for the transportation.

If you have any questions send us an email, we're happy to help: info@switchbladeonline.com

4. What if my item(s) is/are damaged?
Conditions for returning an item:

If one of your item(s) is damaged during transport or shows any production failures you should contact us within 7 days after you've received your item to tell us about it.
Contact us at: info@switchbladeonline.com

Please note that if we do not hear from you within 7 days after receiving your item(s), we will assume that you are pleased with your item. In that case, the transaction is final.

5. What about sizes?
We use standard European sizing, that said, our clothes are more to the fitted side of things.

If you have any questions send us an email, we're happy to help: info@switchbladeonline.com
Global
1. How can I pay?
You can pay by credit card or PayPal.
2. Shipping and shipping charges:
All orders are shipped by DHL, or UPS depending on your location.

We aim to process and ship all paid orders within 5 working days.
As soon as the shipment is ready we provide you with a tracking number.

Estimated delivery times are:

Worldwide: 5 - 7 days.

You may have to pay import duties and customs costs when the package is delivered. Please check the import rates and obligations in your country.

If you have any questions send us an email, we're happy to help: info@switchbladeonline.com





3. Can I exchange my item if it doesn
If we send you a wrong sized item we will take full responsibility and send you a replacement or refund you.

If you ordered a wrong size you can send the items back to us, but you will need to pay for the transportation.

If you have any questions send us an email, we're happy to help: info@switchbladeonline.com


4. What if my item(s) is/are damaged?
Conditions for returning an item:

If one of your item(s) is damaged during transport or shows any production failures you should contact us within 7 days after you've received your item to tell us about it.
Contact us at: info@switchbladeonline.com

Please note that if we do not hear from you within 7 days after receiving your item(s), we will assume that you are pleased with your item. In that case, the transaction is final.



5. What about sizes?
We use standard European sizing, that said, our clothes are more to the fitted side of things.

If you have any questions send us an email, we're happy to help: info@switchbladeonline.com


USA
1. How can I pay?
You can pay by credit card or PayPal.
2. Shipping and shipping charges:
All orders are shipped by DHL or UPS.

We aim to process and ship all payed orders within 3 working days.
As soon as the shipment is ready we provide you with a tracking number.

Estimated delivery times are 5 - 7 days

If you have any questions send us an email, we're happy to help: info@switchbladeonline.com
3. Can I exchange my item if it doesn
If we send you a wrong sized item we will take full responsibility and send you a replacement or refund you.

If you ordered a wrong size you can send the items back to us, but you will need to pay for the transportation.

If you have any questions send us an email, we're happy to help: info@switchbladeonline.com
4. What if my item(s) is/are damaged?
Conditions for returning an item:

If one of your item(s) is damaged during transport or shows any production failures you should contact us within 7 days after you've received your item to tell us about it.
Contact us at: info@switchbladeonline.com

Please note that if we do not hear from you within 7 days after receiving your item(s), we will assume that you are pleased with your item. In that case, the transaction is final.

5. What about sizes?
We use standard European sizing, that said, our clothes are more to the fitted side of things.

If you have any questions send us an email, we're happy to help: info@switchbladeonline.com